Enterprise Architecture

IT Systems Effectiveness

Over time, differences emerge in the effectiveness of IT systems across organisations. The best are able to use IT to create competitive advantage. They frequently share the same characteristics, namely:

  • Low rates of systems unavailability (less than 0.1% unplanned downtime)
  • High process coverage (i.e. fewer manual processes)
  • Lower costs to deliver the same IT functionality
  • Faster times to market for new IT-based services and solutions

This position will typically be enjoyed by the top 10% or fewer of organisations.