Single View of your Customer

Integration is a key part of what Gartner termed 'post-modern ERP'. The premis is that your IT estate consists of a number of best of breed solutions, decoupled but integrated. The reality for most is that best of breed may be stretching it. At any sort of scale, even the best organisations tend to have a mixture of applications and infrastructure they love, and some they don't, but can't easily replace, the business case doesn't stack, or they simply have higher priority work to attend to.